Senior Medical Office Coordinator: Patient Flow Scheduling

Brigham & Women's Physicians Organization; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

a 403(b)-retirement plan

tuition reimbursement

a discounted MBTA pass

and more.

Job summary

Brigham and Women's Physicians Organization in Boston is seeking an experienced administrative professional to support a busy primary care practice. You will handle scheduling, patient check-in/out, billing forms, and Epic documentation, while serving as a Super User for scheduling and billing systems.

The role requires 3–5 years of office experience, strong communication, and proficiency with Outlook, Word, Excel, and PowerPoint.

Qualifications

• High school diploma or equivalent.
• Three to five years of office experience.
• Advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Clear written and verbal communication, accurate message-taking, and strong proofreading and editing skills.
• Excellent organization and time management, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.

Responsibilities

• Support efficient daily clinical and practice operations.
• Coordinate patient appointments and perform scheduling, check-in, and check-out duties at an advanced proficiency level.
• Assist callers, respond to routine questions, and triage more complex matters appropriately.
• Process billing forms and scan documents into the patient medical record in EPIC.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Handle specialized functions such as surgical scheduling, schedule changes, and blocking, as assigned.
• Screen and route messages concerning prior authorizations, provider questions, prescription refills, and test results.
• Take on additional responsibilities as needed.

Skills

Communication skills

Organization & time management

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

PowerPoint

EPIC

Job description

Brigham and Women's Physicians Organization in Boston is seeking an experienced administrative professional to support a busy primary care practice. You will handle scheduling, patient check-in/out, billing forms, and Epic documentation, while serving as a Super User for scheduling and billing systems.

The role requires 3–5 years of office experience, strong communication, and proficiency with Outlook, Word, Excel, and PowerPoint.