Senior Practice Coordinator — Patient Access & Scheduling

Dana-Farber Cancer Institute; Attleboro (MA); On-site; USD 47,800 - 71,700; Full time

Job summary

Dana-Farber Cancer Institute in Attleboro is hiring three Practice Coordinator II roles starting in June, July, and August. As a Practice Coordinator II, you'll deliver exceptional customer service to patients and assist with scheduling appointments, ensuring thorough patient navigation through our Cancer Center.

The ideal candidate possesses an associate's degree or equivalent experience, a strong understanding of medical terminology, and 3 years of experience in a medical or customer service setting. Key responsibilities include managing patient information and acting as a liaison between patients, families, and providers.

Qualifications

• 3 years of experience in a medical or customer service setting.
• Knowledge of medical terminology required.
• Ability to carry out complex scheduling.

Responsibilities

• Provide appointment scheduling for patients.
• Perform front desk check-in and check-out functions.
• Manage incoming referrals and ensure appointment coordination.
• Assist in navigation of new patients within the Cancer Center.
• Conduct patient data entry and manage records.

Skills

Excellent verbal and written communication skills

Excellent computer skills

Customer service skills

Problem-solving skills

Multi-tasking abilities

Education

Associate's degree or 3 years of equivalent experience

Bachelor's degree preferred

Tools

DFCI systems

Meditech systems

Job description

Dana-Farber Cancer Institute in Attleboro is hiring three Practice Coordinator II roles starting in June, July, and August. As a Practice Coordinator II, you'll deliver exceptional customer service to patients and assist with scheduling appointments, ensuring thorough patient navigation through our Cancer Center.

The ideal candidate possesses an associate's degree or equivalent experience, a strong understanding of medical terminology, and 3 years of experience in a medical or customer service setting. Key responsibilities include managing patient information and acting as a liaison between patients, families, and providers.