Patient Experience & Scheduling Specialist

MFS Investments; Massachusetts; Hybrid; USD 49,000 - 62,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Practice Coordinator II to provide superior customer service for patients, families, physicians and staff. You will handle check-in/out, update patient information, and assist with patient registration and insurance verification.

The role requires complex scheduling, interaction with multiple care providers, and coordination with the operations team. Located in Boston with a focus on compassionate, comprehensive care.

Qualifications

• Associates degree; 3 years of equivalent experience may substitute for a degree.
• Bachelor’s degree preferred.
• 3 years of experience in medical or customer service setting.
• Knowledge of medical terminology.

Responsibilities

• Provide appointment scheduling ranging in complexity for new and existing patients.
• Perform front desk check-in and check-out functions.
• Obtain detailed clinical information face-to-face, by telephone or electronically.
• Refer patients to financial counselor as needed.
• Coordinate care with main campus and facilitate appointments.

Skills

Customer service

Scheduling

Verbal communication

Written communication

Problem solving

Multi-tasking

Teamwork

Education

Associates degree

Bachelor’s degree preferred

Tools

Meditech

Job description

Dana-Farber Cancer Institute in Boston seeks a Practice Coordinator II to provide superior customer service for patients, families, physicians and staff. You will handle check-in/out, update patient information, and assist with patient registration and insurance verification.

The role requires complex scheduling, interaction with multiple care providers, and coordination with the operations team. Located in Boston with a focus on compassionate, comprehensive care.