Patient Access & Care Coordination Specialist

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduler to manage all aspects of scheduling for new patients and to provide superior customer service to patients and families. The role supports a clinical practitioner group and coordinates with physicians, nurses, and staff to facilitate timely patient care.

The position emphasizes accurate intake, efficient triage, and adherence to departmental guidelines while ensuring the best patient experience and communication.

Qualifications

• Bachelor's degree in health administration or related field preferred.
• Up to 1 year healthcare and/or customer service experience preferred.

Responsibilities

• Provide administrative support for all aspects of patient care for new patients, with focus on incoming calls.
• Triages issues and answers questions to resolve requests in real time.
• Complete patient intake and collect detailed clinical information from callers and providers.
• Schedule patient visits and coordinate changes across multiple providers.
• Act as liaison, routing calls per triage guidelines and ensuring coverage with team.

Skills

Excellent communication

Customer service

Organizational skills

Multi-tasking

Phone etiquette

PC proficiency

Education

Bachelor's degree in health administration

Tools

EMR portal

Job description

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduler to manage all aspects of scheduling for new patients and to provide superior customer service to patients and families. The role supports a clinical practitioner group and coordinates with physicians, nurses, and staff to facilitate timely patient care.

The position emphasizes accurate intake, efficient triage, and adherence to departmental guidelines while ensuring the best patient experience and communication.