Patient Access & Scheduling Specialist

MFS Investments; Boston (MA); Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to support all aspects of care for new patients. You will triage calls, collect detailed clinical information, and route requests efficiently to the New Patient Coordinator team to ensure timely communication and high-quality patient experiences.

The role emphasizes excellent communication, organizational, and customer service skills, with a preference for a bachelor’s degree in health administration or

Qualifications

• Bachelor’s degree in health administration or related field preferred.
• Excellent communication and customer service skills required.
• Ability to multi-task and work in a team environment.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls.
• Triages issues and answering general questions, with the goal of resolving requests in real time.
• Completes patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator.
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.

Skills

Excellent communication

Organizational skills

Customer service

Multi-tasking

PC proficiency

Phone etiquette

Education

Bachelor's degree in health administration or related field

Tools

EMR portal

Job description

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to support all aspects of care for new patients. You will triage calls, collect detailed clinical information, and route requests efficiently to the New Patient Coordinator team to ensure timely communication and high-quality patient experiences.

The role emphasizes excellent communication, organizational, and customer service skills, with a preference for a bachelor’s degree in health administration or