Patient Access & Care Coordinator II

Dana-Farber Cancer Institute; Foxborough, Northern (MA, KY); Hybrid; USD 49,000 - 62,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Practice Coordinator II to support patient check-in/check-out, update demographics, collect insurance information, and answer non-clinical questions. This role requires coordinating complex scheduling, navigating medical records systems, and assisting patients with locating services within the Cancer Center.

Responsibilities include triaging inquiries, referring patients to financial counselors, and ensuring accurate data entry while

Qualifications

• Associates degree; 3 years of equivalent experience may substitute for a degree.
• 3 years of experience working in a medical or customer service setting
• Bachelor's degree may substitute for experience
• Knowledge of medical terminology

Responsibilities

• Coordinate appointment scheduling ranging in complexity for new/existing patients.
• Perform front desk check-in/check-out and update patient demographics/insurance.
• Obtain detailed clinical information and assist with insurance referrals and authorizations.
• Navigate DFCI and hospital systems, manage referrals and patient records

Skills

Communication skills

Customer service

Multi-tasking

Medical terminology

Education

Associates degree

Bachelor's degree preferred

Job description

Dana-Farber Cancer Institute in Boston is seeking a Practice Coordinator II to support patient check-in/check-out, update demographics, collect insurance information, and answer non-clinical questions. This role requires coordinating complex scheduling, navigating medical records systems, and assisting patients with locating services within the Cancer Center.

Responsibilities include triaging inquiries, referring patients to financial counselors, and ensuring accurate data entry while