Patient Care Coordinator: New Patient Scheduling

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana‑Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to manage all aspects of scheduling for new patients according to department guidelines. You will interact with patients, families, physicians, and staff to provide superior service and ensure timely communication.

You will triage questions, complete patient intake, coordinate with care teams, and arrange resources to support the patient visit.

Qualifications

• Bachelor's degree in health administration or related field preferred.
• Experience in healthcare or customer service preferred.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls.
• Triages issues and answering general questions, aiming to resolve requests in real time.
• Completes patient intake for each caller, including those resolved or requiring action by the New Patient Coordinator.
• Recognizes emergencies and responds using standard operating procedures and critical thinking.
• Schedules appointments following guidelines that support continuity of care and timely communication.

Skills

Customer service

Communication

Phone etiquette

Multi-tasking

Organization

Education

Bachelor's degree in health administration or related field

Tools

PC proficiency

Job description

Dana‑Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to manage all aspects of scheduling for new patients according to department guidelines. You will interact with patients, families, physicians, and staff to provide superior service and ensure timely communication.

You will triage questions, complete patient intake, coordinate with care teams, and arrange resources to support the patient visit.