Senior Practice Assistant: Urology Oncology Scheduler

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 58,000; Full time

Job summary

The General Hospital Corporation in Boston, MA is seeking a Practice Assistant III to support patients, providers, and practice operations in a fast-paced clinical environment. You will apply your scheduling, registration, and billing systems expertise to ensure seamless care delivery.

This role partners with leadership to oversee daily practice workflow, mentor Practice and Office Assistants, and coordinate complex scheduling including surgical appointments.

Qualifications

• Experience in a healthcare, physician practice, or clinical office setting.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with patient scheduling, registration, billing, and EMRs preferred.
• Demonstrated ability to mentor team members.

Responsibilities

• Coordinate patient appointments and scheduling records.
• Welcome patients and provide excellent customer service.
• Answer calls, inquiries, and schedule appointments.
• Process patient forms, billing docs, and EMR updates.
• Serve as SME for scheduling, registration, billing systems.
• Coordinate complex scheduling including surgical scheduling.
• Provide training and day-to-day guidance to staff.
• Partner with leadership to oversee daily operations.
• Manage messages related to prior authorizations, refills, tests.
• Collect co-payments when applicable.

Skills

Healthcare experience

Organization

Customer service

Communication

Scheduling experience

MS Office

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

EMR system

Job description

The General Hospital Corporation in Boston, MA is seeking a Practice Assistant III to support patients, providers, and practice operations in a fast-paced clinical environment. You will apply your scheduling, registration, and billing systems expertise to ensure seamless care delivery.

This role partners with leadership to oversee daily practice workflow, mentor Practice and Office Assistants, and coordinate complex scheduling including surgical appointments.