Practice Assistant - Urology Surgery

Massachusetts General Hospital; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham’s Urology Surgery practice seeks an organized Practice Assistant to support patients and providers in a fast-paced specialty setting. You will manage scheduling, check-in/out, and billing processes, acting as a critical liaison among patients, physicians, and staff.

The role emphasizes accuracy, patient service, and teamwork within a collaborative healthcare environment, with opportunities to expand skills in medical office coordination.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office or administrative experience.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and standard office technology.
• Ability to manage multiple priorities while delivering outstanding customer service.

Responsibilities

• Schedule patient appointments and maintain accurate records.
• Greet and assist patients during check-in and check-out.
• Answer phones, respond to inquiries, and coordinate appointments.
• Manage patient documentation and scan records into the EMR system.
• Process patient billing forms and collect co-payments when needed.
• Support prior authorizations, prescription refills, test results, and provider communications.
• Serve as a scheduling, registration, and billing resource for colleagues.
• Assist with specialized scheduling functions, including surgical scheduling.

Skills

Administrative support

Customer service

Microsoft Office

Communication

Education

High School Diploma

Tools

EMR system

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a highly organized administrative professional who enjoys helping patients navigate their care experience? Join our busy Urology Surgery team and play an essential role in supporting both patients and providers in a fast-paced specialty practice.

What You’ll Do

As a Practice Assistant, you’ll help ensure smooth daily operations by serving as a key point of contact for patients, physicians, and staff. Responsibilities include:

• Scheduling patient appointments and maintaining accurate appointment records
• Greeting and assisting patients during check-in and check-out
• Answering phones, responding to routine inquiries, and coordinating appointments
• Managing patient documentation, medical records, and scanning records into the electronic medical record system
• Processing patient billing forms and, when needed, collecting co-payments
• Supporting requests related to prior authorizations, prescription refills, test results, and provider communications
• Serving as a scheduling, registration, and billing system resource for colleagues
• Assisting with specialized scheduling functions, including surgical scheduling and schedule management, as needed

What We’re Looking For

• High School Diploma or equivalent required
• 2-3 years of office or administrative experience required
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office and standard office technology
• Ability to manage multiple priorities while delivering outstanding customer service

Why Join Our Team?

You’ll be part of a collaborative Urology Surgery practice where your attention to detail, professionalism, and commitment to patient service help create an exceptional experience for every patient. This is an excellent opportunity for candidates with strong medical office experience who thrive in a team-oriented healthcare environment and are eager to expand your skills in a specialty surgical practice.

If you’re organized, resourceful, and passionate about supporting patient care through exceptional administrative coordination, we’d love to hear from you.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

165 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.