Senior Practice Assistant - Urology Oncology

Massachusetts General Hospital; Boston (MA); On-site; USD 55,564,000 - 79,373,000; Full time

Job summary

The General Hospital Corporation in Boston, MA is seeking a Practice Assistant III to support patients, providers, and practice operations in a fast-paced clinical environment. You will apply your scheduling, registration, and billing systems expertise to ensure seamless care delivery.

This role partners with leadership to oversee daily practice workflow, mentor Practice and Office Assistants, and coordinate complex scheduling including surgical appointments.

Qualifications

• Experience in a healthcare, physician practice, or clinical office setting.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with patient scheduling, registration, billing, and EMRs preferred.
• Demonstrated ability to mentor team members.

Responsibilities

• Coordinate patient appointments and scheduling records.
• Welcome patients and provide excellent customer service.
• Answer calls, inquiries, and schedule appointments.
• Process patient forms, billing docs, and EMR updates.
• Serve as SME for scheduling, registration, billing systems.
• Coordinate complex scheduling including surgical scheduling.
• Provide training and day-to-day guidance to staff.
• Partner with leadership to oversee daily operations.
• Manage messages related to prior authorizations, refills, tests.
• Collect co-payments when applicable.

Skills

Healthcare experience

Organization

Customer service

Communication

Scheduling experience

MS Office

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

EMR system

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Help Deliver an Exceptional Patient Experience

Job Summary

Are you an experienced healthcare administrative professional who thrives in a fast-paced clinical environment? Join our team and play a critical role in supporting patients, providers, and practice operations while helping ensure seamless care delivery.

As a Practice Assistant III, you'll serve as a key resource within the practice, utilizing your expertise in scheduling, registration, and billing systems while supporting complex patient coordination, including surgical scheduling.

What You’ll Do

• Coordinate patient appointments and maintain accurate scheduling records
• Welcome patients and provide outstanding customer service throughout their visit
• Answer incoming calls, assist with routine inquiries, and schedule appointments
• Process patient forms, billing documentation, and updates to the electronic medical record
• Serve as a subject matter expert for scheduling, registration, and billing systems
• Coordinate complex scheduling activities, including surgical scheduling, provider schedule management, and template/block scheduling
• Provide training, guidance, and day-to-day support to Practice and Office Assistants
• Partner with leadership to help oversee daily practice operations and workflow
• Manage messages and requests related to prior authorizations, prescription refills, provider inquiries, and test results
• Collect co-payments when applicable

What We’re Looking For

• Experience in a healthcare, physician practice, or clinical office setting
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with patient scheduling, registration, billing, and electronic medical records preferred
• Demonstrated ability to serve as a resource and mentor to team members

Qualifications

• Education: High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Experience: office experience 3-5 years required
• Knowledge, Skills & Abilities: Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

90 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Grade

4

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.