Practice Assistant - Urology Surgery

massgeneralbrigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham’s The General Hospital Corporation is seeking an organized administrative professional to support our Urology Surgery team. You will handle patient scheduling, registration, billing, and documentation to ensure smooth care experiences in a fast-paced specialty practice.

The role emphasizes strong communication, meticulous record-keeping, and collaboration with clinicians and staff. Onsite work with a daytime schedule offers reliable hours and a team-focused healthcare

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office or administrative experience required.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and standard office technology.

Responsibilities

• Scheduling patient appointments and maintaining accurate appointment records.
• Greeting and assisting patients during check-in and check-out.
• Answering phones, responding to routine inquiries, and coordinating appointments.
• Managing patient documentation, medical records, and scanning records into the electronic medical record system.
• Processing patient billing forms and, when needed, collecting co-payments.
• Supporting requests related to prior authorizations, prescription refills, test results, and provider communications.
• Serving as a scheduling, registration, and billing system resource for colleagues.
• Assisting with specialized scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Organizational skills

Time management

Communication skills

Microsoft Office

Multitasking

Administrative experience

Education

High School Diploma or equivalent

Tools

EMR system

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a highly organized administrative professional who enjoys helping patients navigate their care experience? Join our busy Urology Surgery team and play an essential role in supporting both patients and providers in a fast-paced specialty practice.

Qualifications

What You’ll Do

• Scheduling patient appointments and maintaining accurate appointment records
• Greeting and assisting patients during check-in and check-out
• Answering phones, responding to routine inquiries, and coordinating appointments
• Managing patient documentation, medical records, and scanning records into the electronic medical record system
• Processing patient billing forms and, when needed, collecting co-payments
• Supporting requests related to prior authorizations, prescription refills, test results, and provider communications
• Serving as a scheduling, registration, and billing system resource for colleagues
• Assisting with specialized scheduling functions, including surgical scheduling and schedule management, as needed

What We’re Looking For

• High School Diploma or equivalent required
• 2-3 years of office or administrative experience required
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office and standard office technology
• Ability to manage multiple priorities while delivering outstanding customer service

Why Join Our Team?

You’ll be part of a collaborative Urology Surgery practice where your attention to detail, professionalism, and commitment to patient service help create an exceptional experience for every patient. This is an excellent opportunity for candidates with strong medical office experience who thrive in a team-oriented healthcare environment and are eager to expand their skills in a specialty surgical practice. If you’re organized, resourceful, and passionate about supporting patient care through exceptional administrative coordination, we’d love to hear from you.

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: 165 Cambridge Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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