Urology Surgery Practice Assistant – Patient Care & Scheduling

Massachusetts General Hospital; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham’s Urology Surgery practice seeks an organized Practice Assistant to support patients and providers in a fast-paced specialty setting. You will manage scheduling, check-in/out, and billing processes, acting as a critical liaison among patients, physicians, and staff.

The role emphasizes accuracy, patient service, and teamwork within a collaborative healthcare environment, with opportunities to expand skills in medical office coordination.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office or administrative experience.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and standard office technology.
• Ability to manage multiple priorities while delivering outstanding customer service.

Responsibilities

• Schedule patient appointments and maintain accurate records.
• Greet and assist patients during check-in and check-out.
• Answer phones, respond to inquiries, and coordinate appointments.
• Manage patient documentation and scan records into the EMR system.
• Process patient billing forms and collect co-payments when needed.
• Support prior authorizations, prescription refills, test results, and provider communications.
• Serve as a scheduling, registration, and billing resource for colleagues.
• Assist with specialized scheduling functions, including surgical scheduling.

Skills

Administrative support

Customer service

Microsoft Office

Communication

Education

High School Diploma

Tools

EMR system

Job description

Mass General Brigham’s Urology Surgery practice seeks an organized Practice Assistant to support patients and providers in a fast-paced specialty setting. You will manage scheduling, check-in/out, and billing processes, acting as a critical liaison among patients, physicians, and staff.

The role emphasizes accuracy, patient service, and teamwork within a collaborative healthcare environment, with opportunities to expand skills in medical office coordination.