Senior Practice Assistant: Scheduling & Billing Lead

massgeneralbrigham; Boston (MA); On-site; USD 40,000 - 58,000; Full time

Job summary

Mass General Brigham’s Department of Medicine Operations is seeking a Senior Practice Assistant to deliver advanced administrative support and ensure smooth clinical operations at 100 Blossom Street. You will coordinate scheduling, registration, billing, and patient services, serving as a key resource for efficiency and patient experience.

The role requires 3–5 years of office experience, strong Microsoft Office skills, and excellent communication, organizational, and teamwork abilities.

Qualifications

• 3-5 years of office experience required.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Provide scheduling, registration, billing, and patient service support.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient records (EMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.

Skills

Microsoft Office

Customer service

Communication

Time management

Teamwork

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Mass General Brigham’s Department of Medicine Operations is seeking a Senior Practice Assistant to deliver advanced administrative support and ensure smooth clinical operations at 100 Blossom Street. You will coordinate scheduling, registration, billing, and patient services, serving as a key resource for efficiency and patient experience.

The role requires 3–5 years of office experience, strong Microsoft Office skills, and excellent communication, organizational, and teamwork abilities.