Senior Practice Assistant — Patient Care & Scheduling Pro

Mass General Brigham; Waltham (MA); Sur place; USD 27 000 - 38 000; Plein temps

Avantages offerts par ce poste

Free parking

Great benefits

On-site role

Résumé du poste

Mass General Brigham in Waltham is seeking a Senior Practice Assistant to support patients throughout their care experience and help the practice run smoothly in a fast-paced clinical setting. This 100% on-site role offers free parking and strong benefits.

The ideal candidate will be organized, dependable, and proficient with MS Office, EPIC, and scheduling/billing workflows, with 3-5 years of office experience and excellent communication skills.

Qualifications

• Experience with scheduling, check-in/out and appointment records.
• Proficient in EPIC and billing documentation workflows.
• Excellent communication and time-management abilities.

Responsabilités

• Perform administrative duties related to patient visits, including scheduling and check-in/check-out.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Act as "Super User" for scheduling, registration and billing systems.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.

Connaissances

MS Office Suite

Communication skills

Time management

Organization

Proofreading

Written communication

Formation

High School Diploma or Equivalent

Outils

EPIC

Scheduling systems

Billing systems

MS Office (Outlook/Word/Excel/PowerPoint)

Description du poste

Mass General Brigham in Waltham is seeking a Senior Practice Assistant to support patients throughout their care experience and help the practice run smoothly in a fast-paced clinical setting. This 100% on-site role offers free parking and strong benefits.

The ideal candidate will be organized, dependable, and proficient with MS Office, EPIC, and scheduling/billing workflows, with 3-5 years of office experience and excellent communication skills.