Senior Medical Practice Coordinator

Brigham and Women's Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Senior Practice Assistant to be at the heart of a busy clinical practice. You will assist patients, support providers, and help daily operations run smoothly in a fast-paced environment.

This role requires coordinating appointments, managing complex schedules, and acting as a Super User for core office systems. A strong team mindset and commitment to patient care are essential.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office or administrative experience.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication and customer service skills.
• Strong organizational and time-management skills with ability to manage multiple priorities.
• Ability to prepare, edit, and proofread professional correspondence.
• Strong attention to detail and accuracy.
• Collaborative approach and ability to follow established processes.

Responsibilities

• Coordinate patient appointments and complex provider schedules.
• Support patients with scheduling and general inquiries.
• Manage surgical scheduling and other advanced scheduling needs.
• Serve as a Super User for registration, scheduling, and billing systems.
• Guide and support Office and Practice Assistants.
• Partner with leadership on day-to-day practice operations.
• Manage prior authorizations, prescription refill requests, test results, and provider messages.
• Support billing, medical records, and co-payment collection.

Skills

MS Office

Communication

Organization

Editing & proofreading

Teamwork

General office ops

Education

High school diploma or equivalent

Tools

Registration systems

Scheduling software

Billing systems

Job description

Mass General Brigham is seeking a Senior Practice Assistant to be at the heart of a busy clinical practice. You will assist patients, support providers, and help daily operations run smoothly in a fast-paced environment.

This role requires coordinating appointments, managing complex schedules, and acting as a Super User for core office systems. A strong team mindset and commitment to patient care are essential.