Patient Care Concierge & Scheduling Specialist

Mass General Physicians Organization; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a talented Practice Assistant II to greet patients, manage check-in/out, and coordinate appointments at 50 Staniford Street, Boston. This role supports clinical operations, with training provided for Epic scheduling and billing tasks.

You'll work onsite in a patient-facing team, leveraging strong communication and organizational skills to ensure smooth daily operations and excellent patient experiences in a fast-paced environment.

Qualifications

• Are you an organized, detail-oriented office professional who keeps things running smoothly?
• Bring your skills to a collaborative team where your communication and multitasking strengths make a real difference every day.

Responsibilities

• Greet and assist patients; schedule, check in, and check out visits
• Answer phones, handle routine inquiries, and maintain appointment records
• Screen and route messages on prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into Epic
• Request medical records and lab results; file patient materials and print schedules
• Manage mail and faxes, and prepare forms, records, schedules, and memos
• Serve as an Epic Super User for scheduling, registration, and billing, and help train others

Job description

Mass General Brigham is seeking a talented Practice Assistant II to greet patients, manage check-in/out, and coordinate appointments at 50 Staniford Street, Boston. This role supports clinical operations, with training provided for Epic scheduling and billing tasks.

You'll work onsite in a patient-facing team, leveraging strong communication and organizational skills to ensure smooth daily operations and excellent patient experiences in a fast-paced environment.