Senior Pharma Customer Solutions Manager (US Remote)

Bayer; Killeen (TX); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an experienced Operations Lead to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will ensure reliable service, compliant processes and strong customer satisfaction while coordinating Data, Systems, Traceability and Government Pricing workstreams.

With a focus on NDC-12 readiness, you will collaborate with IT, Master Data, Quality, Regulatory, and Commercial teams to drive seamless end-to-end operations and improve

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations and serve as escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, pricing and government programs.
• Align cross-functional requirements and controls with IT, Quality, Regulatory, Supply Chain, Finance and Legal.

Skills

SAP/ERP knowledge

Cross-functional coordination

Regulated pharma experience

EDI/API interfaces

Business-IT bridging

Readiness reporting

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI interfaces

Job description

Bayer is seeking an experienced Operations Lead to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will ensure reliable service, compliant processes and strong customer satisfaction while coordinating Data, Systems, Traceability and Government Pricing workstreams.

With a focus on NDC-12 readiness, you will collaborate with IT, Master Data, Quality, Regulatory, and Commercial teams to drive seamless end-to-end operations and improve