Senior Customer Solutions Manager US Pharma Ops (Remote)

Bayer; Saint Marys (OH); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the US Hematology and Specialty Pharma portfolio, ensuring reliable service and compliant processes. You will coordinate data, systems, and pricing workstreams, and partner with IT, Regulatory, and commercial teams.

The role emphasizes cross-functional collaboration, readiness reporting, and proactive improvements in a dynamic, regulated environment.

Qualifications

• Master’s degree with 5+ years of relevant experience; or Bachelor’s with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations and supply chain.
• Experience in regulated pharma environments and with serialized, 3PL‑supported, or contract‑controlled supply models preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Supply chain operations

Pharma operations

Cross-functional coordination

Regulatory awareness

Data and readiness

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer is seeking a operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the US Hematology and Specialty Pharma portfolio, ensuring reliable service and compliant processes. You will coordinate data, systems, and pricing workstreams, and partner with IT, Regulatory, and commercial teams.

The role emphasizes cross-functional collaboration, readiness reporting, and proactive improvements in a dynamic, regulated environment.