Senior Customer Solutions Manager - Pharma Ops (Remote, US)

Bayer; Olympia (WA); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer seeks a seasoned supply chain operations professional to lead Order-to-Bill and Bill-to-Cash for Hematology and Specialty Pharma in the US market. You will coordinate cross‑functional teams, optimize processes, ensure compliant controls, and drive readiness for NDC-12 across master data, SAP interfaces, pricing and government programs.

The role emphasizes end-to-end operational excellence, third‑party oversight, and strong stakeholder engagement with IT, Regulatory, Finance and Commercial

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division;
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience;
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration;
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred;
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations;
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions;
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting;
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority;
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support. Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues;
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries;
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement;
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs;
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners;
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership;
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Cross-functional coordination

Stakeholder management

Communication

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer seeks a seasoned supply chain operations professional to lead Order-to-Bill and Bill-to-Cash for Hematology and Specialty Pharma in the US market. You will coordinate cross‑functional teams, optimize processes, ensure compliant controls, and drive readiness for NDC-12 across master data, SAP interfaces, pricing and government programs.

The role emphasizes end-to-end operational excellence, third‑party oversight, and strong stakeholder engagement with IT, Regulatory, Finance and Commercial