Senior Customer Solutions Manager – Pharma Ops (US Residence)

Bayer; Alpharetta (GA); In loco; USD 118.000 - 177.000; Tempo pieno

Descrizione del lavoro

Bayer is seeking a operations lead to oversee daily Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma in the US market. You will coordinate data, systems, and pricing, while driving compliant process improvements and liaising with cross-functional teams to ensure reliable service delivery.

The role emphasizes NDC-12 readiness, master data and IT interfaces, and strong stakeholder management across multiple functions in a regulated, high-stakes environment.

Competenze

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross-functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward-thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Mansioni

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; maintain oversight of third-party operations at Accenture and serve as escalation point for issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance and marketing.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Conoscenze

Cross-functional coordination

Communication

Stakeholder management

Formazione

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Strumenti

SAP/ERP

Descrizione del lavoro

Bayer is seeking a operations lead to oversee daily Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma in the US market. You will coordinate data, systems, and pricing, while driving compliant process improvements and liaising with cross-functional teams to ensure reliable service delivery.

The role emphasizes NDC-12 readiness, master data and IT interfaces, and strong stakeholder management across multiple functions in a regulated, high-stakes environment.