Senior Personalization & Product Innovator

Next Frontier Capital; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Chase is seeking a Senior Product Associate to lead ML-powered personalization across mobile, web, contact center, branch, and marketing. You’ll translate research and analytics into clear roadmaps, collaborating with data science, engineering, and business stakeholders to prioritize opportunities and drive impact.

In this role you will own epics and user stories, drive backlog to launch, and ensure privacy-conscious product experiences across channels.

Qualifications

• 3+ years of experience in product management or a related field.
• Experience framing product strategy from user research and analytics.
• Ability to translate findings into epics, stories, and roadmaps.

Responsibilities

• Partners with the Product Manager to identify new product opportunities through user research.
• Supports collection of user research, journey mapping, and market analysis to inform strategic roadmap.
• Analyzes product metrics and tracks time, cost, and quality targets across the lifecycle.
• Writes requirements, epics, and user stories to support product development.
• Define how memory and context are used, align on contracts, SLAs, and guardrails for safe experiences.
• Support ML-powered personalization initiatives with hypothesis framing and experiment design.

Skills

Product management

Cross-functional collaboration

Data-driven decision making

Jira / backlog management

Tools

Jira

Cloud platforms

Job description

Chase is seeking a Senior Product Associate to lead ML-powered personalization across mobile, web, contact center, branch, and marketing. You’ll translate research and analytics into clear roadmaps, collaborating with data science, engineering, and business stakeholders to prioritize opportunities and drive impact.

In this role you will own epics and user stories, drive backlog to launch, and ensure privacy-conscious product experiences across channels.