Senior Personalization Product Strategist

J.P. Morgan; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Senior Product Associate to lead ML-powered personalization and next-best-action initiatives across mobile, web, contact center, branch, and marketing. You will translate research into roadmaps, partner with data science and engineering teams, and drive experiments to prove impact while prioritizing privacy and fairness.

You will manage epics and user stories, collaborate with cross-functional teams, and ensure delivery milestones from discovery through launch, while upholding

Qualifications

• 3+ years of experience in product management or a related field.
• Experience with data analytics and modern data platforms.
• Ability to write SQL and use Python for requirements gathering.
• Deliver AI/ML driven personalization products with cross-functional teams.
• Experience with Jira for backlog management and discovery.

Responsibilities

• Lead strategy and execution of personalization and next-best-action capabilities.
• Translate research and analytics into epics and user stories.
• Collaborate with data science, ML engineering, and channel teams.
• Run experiments to validate impact and measure outcomes.
• Coordinate with engineers across design, training, deployment and monitoring.
• Capture requirements for context/signals and product metrics.

Skills

Product management

Data analytics

SQL

Python

Jira

Tableau

AWS/Snowflake

Experiment design

Cross-functional collaboration

Backlog management

Tools

Grafana

Jira

Tableau

Job description

Chase is seeking a Senior Product Associate to lead ML-powered personalization and next-best-action initiatives across mobile, web, contact center, branch, and marketing. You will translate research into roadmaps, partner with data science and engineering teams, and drive experiments to prove impact while prioritizing privacy and fairness.

You will manage epics and user stories, collaborate with cross-functional teams, and ensure delivery milestones from discovery through launch, while upholding