Senior ML-Driven Personalization & Next-Best-Action Lead

JPMorganChase; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Chase is seeking a Senior Product Associate to lead personalization and insights initiatives across mobile, web, contact center, branch, and marketing. You will translate research into roadmaps, partner with data science and engineering, and drive experiments to validate impact while ensuring privacy and fairness.

As part of the Personalization and Insights Team, you will shape product strategy, write epics and user stories, and manage end-to-end delivery from discovery through launch,

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product lifecycle activities including discovery and requirements definition.
• Working knowledge of data analytics and data literacy. Familiarity with AWS data lakes, Snowflake, and modern data platforms.
• Deliver customer-facing AI products with data science and engineering teams across the model lifecycle.
• Build data products for agentic assistants (memory, context, signals) and integrate with channel experience teams.
• Deliver personalization and next-best-action for marketing/servicing using experiments and outcome measurement.
• Execute core product practices: discovery, requirements, and backlog management in Jira.
• Use research and metrics to drive roadmaps and deliver on time, cost, and quality.
• Collaborate and influence across product, design, engineering, and business stakeholders.
• Ability to understand and query data sets for analysis or requirements gathering (e.g., using SQL, Python)

Responsibilities

• Identify new product opportunities through user research and discovery.
• Plan upstream and downstream implications of new features on the product experience.
• Support user research, journey mapping, and market analysis to inform roadmaps.
• Analyze product metrics across development lifecycle.
• Write requirements, epics, and user stories for development.
• Coordinate with channel teams on memory/context contracts and guardrails.
• Support ML-powered personalization and next-best-action initiatives with hypothesis framing and experiments.
• Translate research/analytics into epics, stories, and acceptance criteria; manage backlog and sprint execution.
• Coordinate with data scientists and engineers across design, training, evaluation, deployment, and monitoring.
• Contribute to API- and event-driven cloud approaches by capturing context/signals and tracking metrics.
• Follow data privacy, consent, and fairness standards with partners.

Skills

Product management

Data analytics

SQL

Python

Jira

Tableau

Grafana

AWS data lakes

Snowflake

Tools

Tableau

Grafana

SQL

Python

Job description

Chase is seeking a Senior Product Associate to lead personalization and insights initiatives across mobile, web, contact center, branch, and marketing. You will translate research into roadmaps, partner with data science and engineering, and drive experiments to validate impact while ensuring privacy and fairness.

As part of the Personalization and Insights Team, you will shape product strategy, write epics and user stories, and manage end-to-end delivery from discovery through launch,