Senior Personal Lines Service Leader

Relation Insurance Services of North Carolina, Inc.; Dedham (MA); Sur place; USD 66 000 - 125 000; Plein temps

Avantages offerts par ce poste

401K

Paid time off

Paid holidays

Health benefits

Résumé du poste

Relation Insurance Services is seeking a Personal Lines Service Leader to supervise the department, train team leads and staff, and drive top-tier client service. You will mentor the team, conduct reviews, and partner with HR and leadership to address performance concerns.

The role requires an active Personal Lines license, strong analytical skills, and experience with EPIC/AMS360. Travel to client sites may be required, with a competitive benefits package.

Qualifications

• Licensed or eligible for state license in insurance (preferred).
• Minimum 8 years of account management experience in personal lines.
• Experience with insurance products, underwriting procedures, and client relationships.

Responsabilités

• Oversee Personal Lines department and mentor team leads, account managers and client service staff.
• Lead meetings, performance reviews, and hiring processes; coordinate internal resources.
• Address escalated client issues and ensure timely, accurate service and cross-sell opportunities.

Connaissances

Leadership

People management

Analytical skills

PowerPoint

Excel

Formation

Bachelor's degree

Outils

EPIC

AMS360

Microsoft Excel

PowerPoint

Description du poste

Relation Insurance Services is seeking a Personal Lines Service Leader to supervise the department, train team leads and staff, and drive top-tier client service. You will mentor the team, conduct reviews, and partner with HR and leadership to address performance concerns.

The role requires an active Personal Lines license, strong analytical skills, and experience with EPIC/AMS360. Travel to client sites may be required, with a competitive benefits package.