Senior Patient Services Specialist — Elevate Clinic Care

Mercy; Saint Robert (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

Mercy in the United States is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, scheduling, and essential administrative tasks with professionalism. The role requires strong communication, attention to detail, ability to protect patient privacy, and a patient‑focused approach to resolve inquiries and support care teams.

You will collaborates with care teams, verify insurance information, assist with billing inquiries, and

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Responsibilities

• Manage patient interactions and front-desk communications.
• Handle administrative tasks for clinic operations.
• Provide exceptional customer service and respond to patient inquiries.
• Enter patient information accurately.
• Coordinate scheduling and documentation.

Skills

Medical terminology

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Problem resolution

Education

High School Diploma or equivalent

Job description

Mercy in the United States is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, scheduling, and essential administrative tasks with professionalism. The role requires strong communication, attention to detail, ability to protect patient privacy, and a patient‑focused approach to resolve inquiries and support care teams.

You will collaborates with care teams, verify insurance information, assist with billing inquiries, and