Senior Patient Services Specialist

Mercy; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan match

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure the smooth operation of the clinic by handling patient interactions, administrative tasks, and providing exceptional customer service. This role demands professionalism, clear communication, and the ability to manage multiple responsibilities efficiently.

The job involves greeting patients, scheduling appointments, handling billing inquiries, maintaining confidential records, and supporting staff with administrative duties in

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills for patients and staff.
• Proficiency in basic computer skills including data entry and word processing.

Responsibilities

• Manage patient interactions and administrative tasks with professionalism.
• Assist with scheduling, billing inquiries, and documentation.
• Maintain patient confidentiality and assist staff in a fast-paced clinic.

Skills

Medical terminology

Insurance practices

Billing procedures

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure the smooth operation of the clinic by handling patient interactions, administrative tasks, and providing exceptional customer service. This role demands professionalism, clear communication, and the ability to manage multiple responsibilities efficiently.

The job involves greeting patients, scheduling appointments, handling billing inquiries, maintaining confidential records, and supporting staff with administrative duties in