Advanced Patient Services Specialist

Mercy St. Louis; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Mercy St. Louis is seeking an Advanced Patient Services Representative to help run the clinic smoothly by handling patient interactions and administrative tasks with professionalism.

This role requires strong communication, accuracy, privacy adherence, and the ability to stay calm under pressure while delivering compassionate service to patients and staff. Minimum Qualifications include a high school diploma or equivalent and experience proficient in Patient Services Representative and Advanced

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and administrative tasks to keep the clinic running smoothly.
• Provide exceptional customer service to patients and visitors.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Maintain confidentiality and follow privacy policies and procedures.
• Handle inquiries and concerns with tact, escalating when necessary.
• Adapt to high-pressure situations with professionalism and composure.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Privacy policy

Adaptability

Problem resolution

Professionalism

Education

High school diploma or equivalent

Job description

Mercy St. Louis is seeking an Advanced Patient Services Representative to help run the clinic smoothly by handling patient interactions and administrative tasks with professionalism.

This role requires strong communication, accuracy, privacy adherence, and the ability to stay calm under pressure while delivering compassionate service to patients and staff. Minimum Qualifications include a high school diploma or equivalent and experience proficient in Patient Services Representative and Advanced