Advanced Patient Services Rep - Patient Care & Admin

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ada (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions and administrative tasks with a strong focus on customer service. The role requires professionalism, clear communication, and the ability to handle multiple responsibilities efficiently.

Candidates should demonstrate knowledge of medical terminology, billing practices, and data entry, while maintaining confidentiality and delivering empathetic patient support in a

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies.

Responsibilities

• Manage patient interactions and administrative tasks in a clinic setting.
• Provide exceptional customer service and professional communication.
• Maintain patient information with accuracy and confidentiality, and assist with scheduling and documentation.

Skills

Medical terminology

Insurance practices

Billing procedures

Communication skills

Data entry

Confidentiality

Attention to detail

Adaptability

Problem resolution

Education

High school diploma

Tools

Basic computer skills

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions and administrative tasks with a strong focus on customer service. The role requires professionalism, clear communication, and the ability to handle multiple responsibilities efficiently.

Candidates should demonstrate knowledge of medical terminology, billing practices, and data entry, while maintaining confidentiality and delivering empathetic patient support in a