Senior Patient Access & Service Specialist

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative duties, and deliver outstanding customer service. The role requires initiative, accuracy, and the ability to operate under pressure while maintaining patient privacy.

Core duties include handling scheduling, data entry, and documentation; communicating effectively with patients and healthcare staff; and ensuring compliant practice through careful attention to billing and privacy

Qualifications

• High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and administrative tasks with professionalism.
• Provide exceptional customer service to patients and staff.
• Enter patient information accurately, schedule appointments, and process documentation.
• Address patient inquiries and concerns with tact and diplomacy.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Accuracy

Privacy and confidentiality

Adaptability under pressure

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative duties, and deliver outstanding customer service. The role requires initiative, accuracy, and the ability to operate under pressure while maintaining patient privacy.

Core duties include handling scheduling, data entry, and documentation; communicating effectively with patients and healthcare staff; and ensuring compliant practice through careful attention to billing and privacy