Senior Patient Services & Billing Liaison

MHM Support Services; Town of Springfield (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is seeking an Advanced Patient Services Representative to manage front-desk operations, handle patient interactions, and support a seamless patient experience. The role includes communicating financial responsibility, collecting payments, and documenting outcomes with accuracy and discretion.

The position requires a high school diploma or equivalent and proficiency in both Patient Services Representative and Advanced Patient Services Representative competencies, with strong communication

Qualifications

• High school diploma or equivalent required.
• Proficient in Patient Services Representative and Advanced Patient Services Representative competencies.

Responsibilities

• Manage front-desk operations and patient interactions.
• Explain patient financial responsibility and gather payments.
• Document financial conversations and outcomes accurately.
• Schedule appointments and process documentation.
• Provide excellent customer service to patients and visitors.
• Maintain confidentiality and privacy in all patient information.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Empathy

Attention to detail

Privacy/compliance

Calm under pressure

Training

Financial discussion

Workflow documentation

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to manage front-desk operations, handle patient interactions, and support a seamless patient experience. The role includes communicating financial responsibility, collecting payments, and documenting outcomes with accuracy and discretion.

The position requires a high school diploma or equivalent and proficiency in both Patient Services Representative and Advanced Patient Services Representative competencies, with strong communication