Senior Patient Services Specialist

Mercy; Idaho; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, administrative tasks, and delivering outstanding customer service.

Ideal candidates will have a high school diploma and demonstrated competency in patient services roles, with strong communication, data entry, and confidentiality skills essential to success in this role.

Qualifications

• High school diploma or equivalent is required.
• Experience as a Patient Services Representative and Advance Patient Services Representative is preferred and should be verifiable by department leader.

Responsibilities

• Handle patient interactions with professionalism and empathy.
• Perform administrative tasks to support clinic operations.
• Provide exceptional customer service to patients and visitors.
• Enter patient information accurately, schedule appointments, and maintain documentation.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Privacy policy

Adaptability

Problem resolution

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, administrative tasks, and delivering outstanding customer service.

Ideal candidates will have a high school diploma and demonstrated competency in patient services roles, with strong communication, data entry, and confidentiality skills essential to success in this role.