Advanced Patient Services Specialist | Care & Admin Expert

Mercy Co; Saint Robert (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations, managing patient interactions and administrative tasks with a high level of professionalism. Strong communication and compassion are essential to deliver outstanding customer service.

Qualifications include a high school diploma or equivalent and proficiency in patient services competencies as verified by a department leader.

Qualifications

• High school diploma or equivalent required.
• Proficient in Patient Services Representative and Advanced Patient Services Representative competencies.

Responsibilities

• Manage patient interactions and administrative tasks.
• Provide exceptional customer service to patients and staff.
• Maintain patient confidentiality and privacy in all interactions.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Empathy

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations, managing patient interactions and administrative tasks with a high level of professionalism. Strong communication and compassion are essential to deliver outstanding customer service.

Qualifications include a high school diploma or equivalent and proficiency in patient services competencies as verified by a department leader.