Advanced Patient Services Specialist

MHM Support Services; Fort Smith (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations, handling patient interactions, administrative duties, and top-tier customer service. This role requires professionalism, clear communication, and the ability to manage diverse responsibilities efficiently.

The position emphasizes accurate data entry, scheduling, and maintaining patient privacy while delivering empathetic, patient-focused service in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Strong knowledge of medical terminology, insurance practices, and billing procedures.

Responsibilities

• Manage patient interactions, administrative tasks, and provide exceptional customer service.
• Maintain confidentiality and privacy of patient information.
• Address inquiries and concerns professionally, escalating when needed.

Skills

Medical terminology

Insurance & billing

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

Data entry software

Word processing

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations, handling patient interactions, administrative duties, and top-tier customer service. This role requires professionalism, clear communication, and the ability to manage diverse responsibilities efficiently.

The position emphasizes accurate data entry, scheduling, and maintaining patient privacy while delivering empathetic, patient-focused service in a fast-paced environment.