Advanced Patient Services Specialist

Mercy; Fort Smith (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to support clinic operations by managing patient interactions, handling administrative tasks, and delivering exceptional customer service. The role requires professionalism, strong communication, and the ability to handle diverse responsibilities efficiently.

Ideal candidates will have a high school diploma and demonstrate proficiency in patient services competencies, confidentiality, and supportive teamwork within a healthcare setting.

Qualifications

• High school diploma or equivalent.
• Experience verified in Patient Services Representative competencies by department leader.

Responsibilities

• Manage patient interactions and scheduling.
• Handle administrative tasks and documentation.
• Provide compassionate customer service to patients and visitors.
• Maintain patient confidentiality and privacy.

Skills

Medical terminology

Insurance billing

Verbal communication

Data entry

Customer service

Confidentiality

Adaptability

Problem resolution

Education

High school diploma

Job description

Mercy is seeking an Advanced Patient Services Representative to support clinic operations by managing patient interactions, handling administrative tasks, and delivering exceptional customer service. The role requires professionalism, strong communication, and the ability to handle diverse responsibilities efficiently.

Ideal candidates will have a high school diploma and demonstrate proficiency in patient services competencies, confidentiality, and supportive teamwork within a healthcare setting.