Senior Patient Services Specialist — Comprehensive Benefits

mercy; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Ada, OK is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a busy clinic setting.

You will rely on knowledge of medical terminology, insurance processes, and billing, with strong communication and data entry skills to protect patient privacy and maintain accurate records.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and privacy; adaptable under pressure; strong problem resolution abilities.

Responsibilities

• Manage patient interactions and administrative tasks to keep clinic operations running smoothly.
• Provide exceptional customer service to patients and visitors with professionalism and empathy.
• Assist with scheduling, data entry, and documentation while maintaining accuracy.
• Protect patient privacy in accordance with privacy policies and procedures; escalate issues as needed.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal and written communication

Data entry

Word processing

Customer service skills

Accuracy and attention to detail

Confidentiality

Adaptability under pressure

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy in Ada, OK is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a busy clinic setting.

You will rely on knowledge of medical terminology, insurance processes, and billing, with strong communication and data entry skills to protect patient privacy and maintain accurate records.