Advanced Patient Services Specialist | Care, Scheduling & Support

Mercy Co; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy in Fort Smith, AR is seeking an Advanced Patient Services Representative who will manage patient interactions, handle administrative tasks, and deliver exceptional customer service to support daily clinic operations.

The role requires professionalism, strong communication, confidentiality, and the ability to multitask under pressure while maintaining accuracy in scheduling, documentation, and data entry.

Qualifications

• High school diploma or equivalent.
• Proficient in both Patient Services Representative and Advanced Patient Services Representative competencies, as verified by department leader.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Problem resolution

Education

High School Diploma or equivalent

Job description

Mercy in Fort Smith, AR is seeking an Advanced Patient Services Representative who will manage patient interactions, handle administrative tasks, and deliver exceptional customer service to support daily clinic operations.

The role requires professionalism, strong communication, confidentiality, and the ability to multitask under pressure while maintaining accuracy in scheduling, documentation, and data entry.