Advanced Patient Services Specialist | Caring Healthcare

MHM Support Services; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to support clinic operations with patient interactions, administrative duties, and top-tier customer service. The role emphasizes professionalism, clear communication, and efficient handling of responsibilities in a fast-paced environment.

You will engage with patients and healthcare staff, manage records, verify information, and assist with scheduling while maintaining strict confidentiality and accuracy.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advanced Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions, administrative tasks, and provide exceptional customer service.
• Maintain accurate patient information, scheduling, and documentation while upholding privacy policies.

Skills

Medical terminology

Insurance billing

Data entry

Customer service

Confidentiality

Communication skills

Adaptability

Education

High school diploma

Tools

EMR systems

MS Office

Billing software

Job description

Mercy is seeking an Advanced Patient Services Representative to support clinic operations with patient interactions, administrative duties, and top-tier customer service. The role emphasizes professionalism, clear communication, and efficient handling of responsibilities in a fast-paced environment.

You will engage with patients and healthcare staff, manage records, verify information, and assist with scheduling while maintaining strict confidentiality and accuracy.