Senior Patient Services Specialist

MHM Support Services; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to help ensure the smooth operation of the clinic by managing patient interactions, handling administrative tasks, and delivering exceptional customer service.

The role requires a high school diploma, strong communication skills, and proficiency with basic computer tasks. You will work with medical terminology and billing practices, enter data accurately, schedule appointments, protect patient privacy, and resolve issues professionally.

Qualifications

• High school diploma or equivalent required.
• Experience as a Patient Services Representative and Advance Patient Services Representative preferred.
• Strong communication, confidentiality, and professionalism required.

Responsibilities

• Manage patient interactions and administrative tasks.
• Provide excellent customer service to patients and visitors.
• Address inquiries and concerns with tact and diplomacy.
• Enter patient information accurately and schedule appointments.
• Maintain confidentiality and follow privacy policies.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Privacy policy

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to help ensure the smooth operation of the clinic by managing patient interactions, handling administrative tasks, and delivering exceptional customer service.

The role requires a high school diploma, strong communication skills, and proficiency with basic computer tasks. You will work with medical terminology and billing practices, enter data accurately, schedule appointments, protect patient privacy, and resolve issues professionally.