Patient Services Concierge & Front Desk Specialist

Mercy Co; Missouri; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement plans

Job summary

Mercy is hiring a Patient Service Representative to be the primary front-desk contact, supporting a smooth patient experience by managing front-desk operations and workflows. The role includes communicating financial responsibility, collecting payments, and documenting outcomes with professionalism.

The position requires a high school diploma, strong communication skills, basic computer proficiency, and a focus on accuracy and confidentiality.

Qualifications

• Strong verbal and written communication is essential with patients, visitors and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills and professional, courteous interactions.
• Accuracy and attention to detail in entering patient information and scheduling.
• Maintain confidentiality and follow privacy policy and procedures.
• Remain adaptable and professional under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, payment options and resources with empathy and accuracy.

Responsibilities

• Serve as the primary point of contact at the front desk for patients and visitors, ensuring a positive, seamless experience.
• Communicate patient financial responsibility, collect payments, and explain payment options.
• Document financial conversations and outcomes accurately.
• Assist with scheduling appointments and front-desk workflows.
• Maintain patient privacy and confidentiality at all times.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front desk training

Financial discussion

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative to be the primary front-desk contact, supporting a smooth patient experience by managing front-desk operations and workflows. The role includes communicating financial responsibility, collecting payments, and documenting outcomes with professionalism.

The position requires a high school diploma, strong communication skills, basic computer proficiency, and a focus on accuracy and confidentiality.