Senior Patient Services & Experience Specialist

Mercy Co; Neosho (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to manage patient interactions and administrative tasks while delivering exceptional customer service. The role requires professional communication, accuracy in data entry, and strict adherence to privacy policies.

Ideal candidates will have a high school diploma, with demonstrated proficiency in Patient Services Representative roles and related competencies, verified by a department leader.

Qualifications

• Minimum Qualifications Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and administrative tasks.
• Provide exceptional customer service to patients and visitors.
• Ensure accuracy when entering patient information and scheduling appointments.
• Maintain confidentiality and follow privacy policy.
• Address patient concerns and escalate when necessary.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Privacy policy

Professionalism

Working under pressure

Problem resolution

Education

High school diploma or equivalent

Tools

Data entry software

Job description

Mercy is seeking an Advanced Patient Services Representative to manage patient interactions and administrative tasks while delivering exceptional customer service. The role requires professional communication, accuracy in data entry, and strict adherence to privacy policies.

Ideal candidates will have a high school diploma, with demonstrated proficiency in Patient Services Representative roles and related competencies, verified by a department leader.