Patient Services Front Desk Specialist - Medical Office

Mercy Co; Rogersville (TN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions and administrative tasks. The role emphasizes professionalism, strong communication, and dependable customer service in a fast-paced health care environment.

Qualifications include a high school diploma and proficiency with basic computer tasks, data entry, and word processing. The position requires accuracy, confidentiality, and the ability to stay composed under

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure with professionalism and composure.

Responsibilities

• Manage patient interactions and front desk communications.
• Handle administrative tasks to support clinic operations.
• Provide exceptional customer service to patients and families.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Professionalism under pressure

Education

High school diploma

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions and administrative tasks. The role emphasizes professionalism, strong communication, and dependable customer service in a fast-paced health care environment.

Qualifications include a high school diploma and proficiency with basic computer tasks, data entry, and word processing. The position requires accuracy, confidentiality, and the ability to stay composed under