Advanced Patient Services Specialist | Patient Care & Admin

Mercy; Neosho (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, handling administrative tasks, and delivering exceptional service. The role requires strong communication, professionalism, and the ability to handle diverse responsibilities with care.

Candidates should have a high school diploma or equivalent and be proficient in patient services competencies, with emphasis on confidentiality and accuracy in data entry and

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advanced Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and communications.
• Handle administrative tasks to ensure clinic efficiency.
• Provide exceptional customer service to patients and visitors.
• Enter patient information accurately and schedule appointments.
• Maintain strict confidentiality and follow privacy policies.
• Demonstrate professionalism under pressure and resolve patient concerns promptly.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, handling administrative tasks, and delivering exceptional service. The role requires strong communication, professionalism, and the ability to handle diverse responsibilities with care.

Candidates should have a high school diploma or equivalent and be proficient in patient services competencies, with emphasis on confidentiality and accuracy in data entry and