Senior Patient Services Pro - Growth, Care & Benefits

mercy; Missouri; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Missouri is seeking an Advanced Patient Services Representative to manage patient interactions, perform essential front-desk tasks, and deliver exceptional service. You will handle scheduling, intake, and billing inquiries with accuracy and professionalism.

The role requires knowledge of medical terminology, privacy standards, excellent communication, and the ability to stay organized under pressure while maintaining compassion for patients and teamwork with clinical staff.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication essential for interactions with patients and staff.
• Proficiency in basic computer skills, including data entry.
• Excellent customer service skills for courteous patient interactions.
• Accuracy and attention to detail in entering information and scheduling.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to work under pressure with professionalism.
• Problem resolution skills for patient concerns and escalation when needed.

Responsibilities

• Manage patient interactions and administrative tasks.
• Schedule appointments and process documentation with accuracy.
• Maintain patient privacy and confidentiality.
• Provide exceptional customer service to patients and visitors.

Skills

Medical terminology

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy in Missouri is seeking an Advanced Patient Services Representative to manage patient interactions, perform essential front-desk tasks, and deliver exceptional service. You will handle scheduling, intake, and billing inquiries with accuracy and professionalism.

The role requires knowledge of medical terminology, privacy standards, excellent communication, and the ability to stay organized under pressure while maintaining compassion for patients and teamwork with clinical staff.