Advanced Patient Services Specialist

Mercy; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Mercy in St. Louis is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional service in a fast-paced clinic setting.

You will maintain patient privacy, coordinate scheduling, verify information, and escalate complex issues to the appropriate team. This role requires professionalism, clear communication, and a patient-focused approach.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner.

Responsibilities

• Manage patient interactions and administrative tasks in a fast-paced clinic setting.
• Provide exceptional customer service and communicate clearly with patients and staff.
• Verify information, schedule appointments, and process documentation accurately.
• Maintain patient privacy and confidentiality in accordance with policy.
• Escalate complex issues to appropriate personnel and assist with problem resolution.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy in St. Louis is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional service in a fast-paced clinic setting.

You will maintain patient privacy, coordinate scheduling, verify information, and escalate complex issues to the appropriate team. This role requires professionalism, clear communication, and a patient-focused approach.