Patient Experience Specialist

MHM Support Services; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy is seeking a patient-focused Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by expertly managing front desk operations and workflows across the clinic. The ideal candidate will have a high school diploma, strong verbal and written communication, basic computer skills, and a commitment to privacy and courtesy.

Training includes Clinic Core Front Desk Training post-hire, with opportunity for growth in a

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training post-hire

Education

High school diploma

Tools

Word processing

Job description

Mercy is seeking a patient-focused Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by expertly managing front desk operations and workflows across the clinic. The ideal candidate will have a high school diploma, strong verbal and written communication, basic computer skills, and a commitment to privacy and courtesy.

Training includes Clinic Core Front Desk Training post-hire, with opportunity for growth in a