Senior Patient Access & Service Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ardmore (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Advanced Patient Services Representative to support the clinic operations by handling patient interactions, administrative tasks, and delivering exceptional customer service. The role requires professionalism and clear communication to coordinate scheduling, records, and billing with sensitivity to privacy.

You will work within a team to maintain accurate data entry, ensure smooth front-desk workflows, and resolve patient inquiries.

Qualifications

• Education: High school diploma or equivalent.
• Experience: proficiency in Patient Services Representative competencies as verified by department leader.
• Knowledge of medical terminology, billing practices.
• Excellent communication and customer service skills.

Responsibilities

• Manage patient interactions and inquiries.
• Handle administrative tasks and scheduling.
• Ensure confidentiality and privacy compliance.

Skills

Medical terminology

Verbal communication

Written communication

Customer service

Data entry

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Tools

Word processing

Basic computer skills

Job description

Mercy is seeking an Advanced Patient Services Representative to support the clinic operations by handling patient interactions, administrative tasks, and delivering exceptional customer service. The role requires professionalism and clear communication to coordinate scheduling, records, and billing with sensitivity to privacy.

You will work within a team to maintain accurate data entry, ensure smooth front-desk workflows, and resolve patient inquiries.