Patient Services Specialist II — Front Desk & Scheduling

Michigan Institute Of Urology; Saint Clair Shores (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver exceptional front-office support, including registration, scheduling, and payer coordination. You will act as a liaison between patients, clinical staff, and billing to ensure smooth admissions and accurate records.

The role requires strong communication, customer service experience, and proficiency with EMR systems and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Some college coursework preferred.
• 2-3 years of customer service experience required, with medical office experience preferred.
• Basic CPT procedure coding and ICD-10 knowledge is a plus.

Responsibilities

• Answer phones and greet patients/visitors.
• Register new patients and update demographics; collect personal and financial information.
• Collect outstanding balances and co-pays.
• Process referrals and authorizations when required.
• Scan documents into patient charts and maintain confidentiality.
• Schedule follow-up services, surgeries, and other visits with authorizations.
• Support billing with charge entries and ensure timely documentation.

Skills

Microsoft Office

EMR navigation

Customer service

Communication skills

Organizational skills

Multitasking

HIPAA compliance

Education

High school diploma

Some college coursework

Tools

Microsoft Office

EMR systems

Job description

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver exceptional front-office support, including registration, scheduling, and payer coordination. You will act as a liaison between patients, clinical staff, and billing to ensure smooth admissions and accurate records.

The role requires strong communication, customer service experience, and proficiency with EMR systems and Microsoft Office.