Senior Patient Services Pro - Elevate Care & Admin

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition support

Retirement plan

Job summary

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, handling administrative tasks, and delivering exceptional customer service in a fast-paced environment.

You will coordinate scheduling, entry of patient information, privacy compliance, and respond to inquiries with empathy and professionalism, collaborating with clinicians and staff to support outstanding patient experiences.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions, administrative tasks, and provide exceptional customer service.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Maintain confidentiality and privacy following policy/procedure.
• Handle inquiries and concerns with tact and professionalism, escalating complex issues as needed.

Skills

Medical terminology

Communication skills

Computer skills

Customer service

Attention to detail

Privacy/compliance

Adaptability

Problem solving

Education

High school diploma

Job description

Mercy is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by managing patient interactions, handling administrative tasks, and delivering exceptional customer service in a fast-paced environment.

You will coordinate scheduling, entry of patient information, privacy compliance, and respond to inquiries with empathy and professionalism, collaborating with clinicians and staff to support outstanding patient experiences.