Patient Experience Front Desk Specialist

Southeast Hospital; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Service Representative to greet and assist patients and visitors with compassion and professionalism. The role coordinates front office workflows to ensure efficient, accurate, and patient-centered service in a clinic setting.

Ideal candidates will have strong communication skills, basic computer proficiency, and a commitment to confidentiality while delivering high-quality customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills essential for patient and staff interaction.
• Proficiency in basic computer skills including data entry and word processing.

Responsibilities

• Greet and assist patients and visitors with compassion and professionalism.
• Coordinate front office workflows to ensure efficient, accurate, and patient-centered service.
• Maintain patient confidentiality and privacy per policy.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Under pressure

Clinic front desk training

Education

High school diploma

Tools

Data entry

Word processing

Job description

Mercy is seeking a Patient Service Representative to greet and assist patients and visitors with compassion and professionalism. The role coordinates front office workflows to ensure efficient, accurate, and patient-centered service in a clinic setting.

Ideal candidates will have strong communication skills, basic computer proficiency, and a commitment to confidentiality while delivering high-quality customer service in a fast-paced environment.