Advanced Patient Services Specialist

Mercy; Creve Coeur (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Paid time off

Retirement plans with match

Job summary

Mercy is seeking an Advanced Patient Services Representative to play a key role in a busy clinic, managing patient interactions, scheduling, and administrative tasks with professionalism.

This role requires knowledge of medical terminology, insurance and billing, strong communication, accuracy, and confidentiality. Candidates should be able to work under pressure and provide empathetic, patient-focused service in a compassionate healthcare environment.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Responsibilities

• Manage patient interactions and scheduling to ensure smooth clinic operations.
• Handle administrative tasks such as data entry, filing, and documentation processing.
• Provide exceptional customer service to patients and visitors with empathy and professionalism.
• Protect patient privacy and comply with confidentiality policies.
• Assist with basic billing procedures and insurance verification as needed.

Skills

Medical terminology

Insurance & billing

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to play a key role in a busy clinic, managing patient interactions, scheduling, and administrative tasks with professionalism.

This role requires knowledge of medical terminology, insurance and billing, strong communication, accuracy, and confidentiality. Candidates should be able to work under pressure and provide empathetic, patient-focused service in a compassionate healthcare environment.